Customers give Triona high marks in this year's customer survey

Triona's customers continue to be highly satisfied with our products, services and collaboration. This year's customer survey highlights our expertise, commitment and deep understanding of our customers' businesses as key strengths.

Nearly 60 percent of our users use our systems on a daily basis, and the statement "The product contributes positively to my organisation" received a score of 4.5 out of 5. Several of our products also achieved a Net Promoter Score (NPS) of between 40 and 50, which is a strong result.

What our customers say

"Triona's greatest strengths are their expertise, professionalism and ability to deliver high-quality solutions. I also find the collaboration very smooth and appreciate the commitment they show."

"A strong product, but above all exceptional specialist expertise and a high level of service. A supplier that sees us as a partner, listens to our needs and prioritises development together with us."

"Triona has an excellent understanding of our business, listens carefully and explains in a clear and practical way how the product can be used to its full potential."

Triona's perspective on the results

"It is very encouraging to see the positive results from this year's customer survey. To me, they are above all a confirmation that our business insight and the close relationships we have with our customers create real value in their day-to-day operations.

At the same time, the survey is an important tool for us, helping us understand what we do well, prioritise the right improvements and continue to evolve in line with our customers' needs." Lena Ridström, Group CEO

The customer survey provides valuable insights into both our strengths and the areas where we can continue to improve. As a thank you to everyone who participated, Triona has made a donation to Doctors Without Borders for every completed survey.